Fix common problems
I cannot sign in or my email link opens the wrong site
I cannot sign in or my email link opens the wrong site
Request a new confirmation or reset email from the same environment you intend to use. Open the
newest message, and make sure the link begins with
https://bento.surf for production or
https://test.bento.surf for staging. Older links may have expired.My upload fails
My upload fails
Check the file type and plan limit, then try a smaller optimized file. Avoid unusual file
extensions. For paid downloads, use the product’s private file field rather than a public media
block.
My GitHub activity chart is empty
My GitHub activity chart is empty
Check that the GitHub username is correct and that the account has public contributions in the
selected period. Private contributions cannot be reconstructed without the user’s GitHub
authorization.
My map view changed
My map view changed
Edit the Location block again, position and zoom the map, then save. Refresh the public page to
confirm the saved visitor view. Map editing controls are intentionally hidden from visitors.
A video or post will not embed
A video or post will not embed
Use the public post URL from a supported provider. Private, deleted, age-restricted,
region-restricted, or embedding-disabled content may not play inside a block.
My custom domain is still pending
My custom domain is still pending
Confirm the exact CNAME Bento shows, remove conflicting records on the same hostname, and select
Check DNS again. DNS and SSL activation can take time.