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Priority DM lets a customer pay to start a focused conversation with you. Bento keeps the order, request, replies, and follow-up status together.

Offer a priority conversation

  1. Open Store and create a Priority DM product.
  2. Set the price, response promise, description, and customer questions.
  3. Connect a supported payment provider and test checkout.
  4. Publish the product and add it to your Link or share its product URL.

Work from the inbox

Open Priority DM to see open and closed conversations. Select a request to read its history, reply, load earlier messages, or close and reopen the conversation. Customers can use their secure Bento Library access to read replies and send eligible follow-ups. Never ask them to share their private access link.
Priority DM is a paid customer channel, not an emergency service. Set a realistic response promise and avoid requesting sensitive personal, financial, or medical information.