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After someone buys or submits

Store separates Products, Orders, and Audience. Email Marketing has its own area for newsletters, broadcasts, and subscriber management.

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Orders

Use Orders to review the product, buyer, payment state, amount, fees, creator net, and fulfilment status. Buyer access is created only after Bento receives a verified paid event from the selected provider. Depending on the product, fulfilment can include:

• a private file download
• a booking or meeting link
• course lessons and resources
• a webinar join or replay link
• membership or community access
• private custom fulfilment instructions

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Audience

Email, application, and lead products collect form submissions in Audience. Use the product filter to separate a waitlist, application, or lead magnet. A generic email block subscribes the address immediately. Newsletter publication captures create a contact immediately, so pending contacts appear in Audience in the standalone Email Marketing area. Confirmation controls send eligibility: only confirmed publication subscriptions can receive newsletter sends. Store keeps email capture up to 500 contacts. Full Email Marketing is Creator-only and includes 500 subscribed contacts with unlimited marketing sends. Creator contact tiers are total allowances, not extra contacts: At the verified allowance, Bento blocks new subscriptions but keeps existing contacts available. If subscribed contacts exceed the allowance, Bento also blocks marketing sends until contacts are archived or capacity increases. Store and Creator can add storage in 10 GB units for $1 per month or$10 per year, up to 1 TB. When storage is full, existing files remain available but new uploads are blocked. Storage deletion is permanent: deleted files disappear everywhere they are used and cannot be restored.

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Refunds and access

Refund or reversal events can change the order state and revoke access where appropriate. Use the payment provider as the financial record and Bento as the fulfilment record. For paid newsletters, choosing Unsubscribe stops newsletter email but does not cancel Stripe billing or remove paid access. The subscriber must manage the paid subscription separately.