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Facebook Auto-DM

Facebook Auto-DM is included with Link and Store and works with Facebook Pages you manage through Meta’s official API.

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Set it up

  1. Open Facebook Auto-DM.
  2. Connect or reconnect Facebook and approve comment and Messenger permissions.
  3. Enable webhooks for the connected Page.
  4. Create a rule: choose comments or messages, enter keywords, and write the private reply.
  5. Save the rule and confirm it is enabled.
  6. Open Test rule and type a sample comment or DM. Bento shows whether the rule matches and previews each reply step without contacting Meta or sending anything.
  7. Run Preflight to verify the real Meta connection before testing with a different Facebook account.
For the final live test, use a different Facebook account; Meta does not always deliver self-generated events. Check Recent replies for matched, sent, ignored, or failed events. If a creator moves to Free, incoming events are ignored and no automated reply is sent. Meta app review and Advanced Access are required before Pages outside Bento’s app roles can use the feature.