> ## Documentation Index
> Fetch the complete documentation index at: https://help.bento.surf/llms.txt
> Use this file to discover all available pages before exploring further.

# Priority DM

> Offer paid conversation access and reply from one creator inbox.

Priority DM lets a customer pay to start a focused conversation with you. Bento keeps the order, request, replies, and follow-up status together.

## Offer a priority conversation

1. Open **Store** and create a **Priority DM** product.
2. Set the price, response promise, description, and customer questions.
3. Connect a supported payment provider and test checkout.
4. Publish the product and add it to your Link or share its product URL.

## Work from the inbox

Open **Priority DM** to see open and closed conversations. Select a request to read its history, reply, load earlier messages, or close and reopen the conversation.

Customers can use their secure Bento Library access to read replies and send eligible follow-ups. Never ask them to share their private access link.

> [!WARNING]
>
> Priority DM is a paid customer channel, not an emergency service. Set a realistic response promise
> and avoid requesting sensitive personal, financial, or medical information.


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